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❓ Frequently Asked Questions (FAQs) 💡
Got questions? We've got answers! 🤔✨ Our FAQs section is here to help with all your inquiries, from product details 🛍️ to shipping information 🚚 and tanning tips ☀️. If you don’t find what you’re looking for, feel free to contact our support team for further assistance. 💌🤝
ORDERS
📦 Can I amend my order?
Once an order has been placed with us, we are unable to amend the items in the order or exchange these for other products. Our team can cancel your order to allow you to re-order the correct items. Please email our team on Saharabronzeltd@gmail.com quoting your name and order number to do so.
🚚 Can I cancel my order?
Our shipping team works quickly to dispatch your order as soon as possible. ⏳ If your order has already been dispatched, we will attempt to have it recalled and returned by DPD, but this is not guaranteed.
If the items are delivered, you can return them upon receiving the package. 📦↩️ Our team will provide further information.
📍 Can I change my address?
Once an order is placed, we have limited time to update the address before dispatch. 🏠✏️ If you need to make changes, contact us at Saharabronzeltd@gmail.com, and we will do our best to assist you. However, this cannot be guaranteed.
Important: Please double-check your address at checkout to avoid delays. We are not liable for parcels sent to incorrect addresses provided at checkout. ⚠️📦
🔄 Can I return my order?
To start a return, email our customer service team at Saharabronzeltd@gmail.com 📩 with your name, order number, and details of the products you'd like to return.
As per our returns policy, certain items cannot be returned due to hygiene reasons. 🧴❌
Note: We do not offer a free returns service. Only unopened and saleable condition products can be returned. For more details, please contact our team. 🔄📦
⚠️ I received the wrong item or am missing an item. What do I do?
We sincerely apologize if there is an issue with your order. 🙏💔 Our warehouse uses a scanning system to prevent errors, but mistakes can occasionally happen.
If you experience an issue, please contact our customer service team at Saharabronzeltd@gmail.com
DELIVERY
Do you deliver to PO Boxes?
Unfortunately, our delivery service with DPD does not allow delivery to a PO Box. A letterbox delivery must be carried out for proof of delivery.
My order arrived damaged. What do I do?
We aim to have your order delivered in perfect condition every time; but damages can happen in transit that are out of our control. Please report any damages to our customer service team within 48 hours of receiving your order. Please provide your name and order number, a brief description of the product damage and any images to support this. Our team will aim to have this resolved as quickly as possible. Please don't dispose of any damaged items in the event we require them to be returned to us.
My order is returning. What happens next?
DPD will try on three occasions to deliver your order to you. On the final attempt, your order will begin working its way back to us if unsuccessful. Our customer service team will contact you via email an offer to have this re-sent to you and check your address or a refund minus the shipping fee can be credited back to your original payment method.
PAYMENTS
I forgot to use my discount code. What can I do?
Unfortunately, if a discount code is not entered at checkout or entered incorrectly, we are unable to rectify this on orders that have already been placed. Please take extra time and care at checkout to ensure that any discount codes or promotions have been entered correctly and the discount has been applied before continuing with your purchase.
Which payment methods can I use?
Our website can accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal. If paying with an online merchant, this will direct you away from our website to complete your payment and then direct you to back to our website to complete your transaction. Always check the delivery address on your account is correct as this can auto-populate to your order.